WHY EMPATHY MATTERS IN THE WORKPLACE
Empathy is the fundamental building block for effective communication, leadership & influence.
The importance of empathy in business is rooted in data. According to Businessolver’s 2017 Workplace Empathy Monitor report, empathy has a direct impact on employee productivity, loyalty, and engagement.
- 77% of workers would be willing to work more hours for a more empathetic workplace; meanwhile, 60% would actually accept a slashed salary for the same.
- 92% of HR professionals note that a compassionate workplace is a major factor for employee retention.
- 80% of millennials noted that they would leave their current job if their office became less empathetic. 66% of Baby Boomers also shared this sentiment.
WHO WE’VE WORKED WITH
What is Empathy and Why is it So Important in the Workplace?
Empathy is the ability to perceive and relate to other people’s thoughts, emotions and experiences. Empathy helps us improve our communications and leadership abilities so we can:
- Frame our messages in ways that other people are more likely to understand;
- Express understanding, compassion and authenticity to develop deeper trust;
- Develop the listening skills that take us closer to our teams and stakeholders;
- Reduce stress and team dysfunction;
- Build psychological safety and values-based leadership that helps others change.
HOW WE HELP TEAMS DEVELOP EMPATHY
We create an experiential learning environment designed to strengthen your empathy muscles.
Storytelling exercises help your team understand each other in a new way.
The highest rated learning experience we had all year!Criteo, NYC
Practical analytical frameworks help you apply empathy to your real work.
Relevant content. Can be implemented. Challenged my thinking.Canadian Tire Triangle Learning Academy, Toronto
Group facilitated conversations walk you through the tough conversations and bring you closer together.
We expected to learn something new. We didn’t expect that you would touch our souls.M Moser Associates, NYC
It was a great experience for all. Even the skeptics! We all walked away with concrete improvements and I have seen many put the lessons to work in their everyday interactions to be more effective and influential.
It was fun, interesting and informative. I know how to tell a story now, and how to improve someone’s story so I can pull it out of them and make them feel like a great story teller. I truly think it will benefit me in my career long term.
This course helped me through understanding how I can make a difference in communicating my story, engaging my audience and identifying who I can help. Great learning that can be implemented right away and every day.
Hi, I’m Jordan Bower: Expert Empathy Trainer & Facilitator
You can’t just wave a magic wand and make someone a better communicator. (Believe me. I’ve tried.) But I think better communications skills are worth the hard work — especially now, when so much is changing all at once, and audiences everywhere are desperately looking for people they can trust.
To be a good communicator today, you need to be creative, spontaneous, thoughtful & insightful. You need to be visual and experimental. You need to be at least a little funny. And you need to learn how to do this well without going back to school and getting a degree in English Literature.
I get you. I didn’t set out to be a storyteller. I’ve got a business degree. I speak Excel, Powerpoint and balance sheets. I used to think communications was fluff. But then a crisis in my life totally transformed my attitude.
Today, I lead workshops all over the world for companies like Autodesk, SAS and Mozilla and organizations like the Federal Reserve and the Government of Canada.
I help these organization see that the leaders of the future will be those of us who can express ourselves clearly. Those of us who can be hopeful and optimistic in the face of chaotic change. I agree with what Steve Jobs said: the most powerful person in the world is the storyteller.
The ideal group size for a workplace empathy training is between 12-40. The workshop relies heavily on group participation. We like working with groups that are big enough to carry conversation and yet small enough so that everyone’s voice gets heard.
We’ve also worked with groups bigger and smaller than this range. Contact us and we can find a solution that suits your specific needs.
During COVID-19, we’ve re-imagined our programming to deliver content online. Our approach is even better than it was in person.
Some practical outcomes of this workshop include:
- Rethinking how you listen
- Improving how you ask questions (and know which questions to ask)
- Deepen your understanding and trust with your stakeholders, teammates and customers
- Create more meaningful customer and employee experiences
- Improve how you change other people’s perspectives
- Get more satisfaction from your work and life
Contact us for more information about storytelling with data.
All of our workshops are facilitated by Jordan Bower. Jordan has worked with a diverse range of clients in tech, government, small business and the Fortune 500, and spoken widely at events around the world. You can learn more about Jordan here.
Our clients tend to book between 6 and 12 weeks in advance of a training. Sometimes we can accommodate shorter timelines. Contact us to discuss your specific dates.